Cisco Customer Success Manager (CSMS)

The Cisco Customer Success Manager Specialist certification provides a solid framework, and a core set of proven fundamental skills and knowledge to deliver immediate value to the vendor/customer relationship.

To help customers achieve the value and utility that they expect, and to realize the outcomes, it is increasingly crucial for a customer advocate to take responsibility and ensure that the deployment, adoption, and follow on use of the product/service deliver on the up front, agreed upon and purchased business outcome.


There are no prerequisites required for this certification. However, for candidates who have less than 2 years’ experience and are in need of foundational knowledge, Cisco recommends the following e-learning course before attempting this certification:

Cisco Customer Success Manager Foundation (DTCSMF)

Corso raccomandato per questa certificazione


820-605 CSM