ITIL® Master Qualification (MASTER)

The ITIL Master qualification validates your ability to apply the principles, methods and techniques from ITIL in the workplace.

To achieve the ITIL Master Qualification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

Every ITIL Master candidate will select a different, personal range of experiences, so there is no fixed syllabus for this qualification. There is also no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose.


To be eligible for the ITIL Master Qualification, you must:

  • have reached the ITIL Expert level; and
  • have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.

In order to successfully qualify for the ITIL Expert level, you must ensure you have extensive practical 'hands-on' ITIL experience and can demonstrate active involvement in implementation of the practices.

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The ITIL® courses on this page are offered by Green Mill Solutions ATO/Affiliate of PeopleCert group.
ITIL® is a registered trademark of PeopleCert group. All rights reserved.