Implementing Cisco Contact Center Enterprise (CCEI)

 

Course Overview

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

This course will help you:

  • Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels
  • Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises

Chi dovrebbe partecipare

  • Deployment engineer
  • Sales engineer

Prerequisiti

To fully benefit from this course, you should have the following knowledge:

  • Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components
  • Understanding of IP networks
  • Strong understanding of Cisco Packaged Contact Center Enterprise functionality
  • Advanced experience administering of Cisco Packaged Contact Center Enterprise
  • Working knowledge of Unified Communications Manager and Voice Gateways

Recommended Cisco offerings that may help you meet these prerequisites:

Obiettivi del Corso

After taking this course, you should be able to:

  • Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment
  • Identify concepts necessary to create CCE system design specifications and deployment plans
  • Discover how to install CCE software
  • Administer CA signed security certificates to support the successful addition of a PCCE site
  • Use the Integration Wizard to configure the various platforms and servers installed in the PCCE environment
  • Discuss integration of the CUIC, LiveData, and Finesse reporting environments
  • Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits
  • Examine concepts necessary to create CCE system design specifications and deployment plans
  • Create a series of routing scripts using PCCE
  • Configure Single sign-on for Unified CCE
Online Training

Durata 3 Giorni

Prezzo (IVA esclusa)
  • 2.490,– €
  • Cisco Learning Credits: 28
Formazione in Aula

Durata 3 Giorni

Prezzo (IVA esclusa)
  • Italia: 2.490,– €
  • Cisco Learning Credits: 28

Schedulazione

Inglese
Fuso orario: Central European Summer Time (CEST)   ±1 Ora
Online Training Questo è un corso FLEX.
Fuso orario: British Summer Time (BST)
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.
Regno Unito
London, City Corso FLEX in lingua Inglese
Fuso orario: British Summer Time (BST)
Lingua Corso: Inglese
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.