Contenuti dettagliati del Corso
Customer Success Concepts
- Overview of the Customer Success Industry
- Engaging with and Understanding the Customer
Enabling Success
- Developing Customer Success Plans
- Managing Stakeholders
- Driving Utilization and Value
- Monitoring Ongoing Customer Health (Health Index)
- Expansion and Renewal Motions
- Summary and Review
Case studies are used throughout the training to illustrate topics with concrete, relatable exercises.