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Cisco Customer Success Manager (DTCSM)

Contenuti dettagliati del Corso

Customer Success Concepts

  • Overview of the Customer Success Industry
  • Engaging with and Understanding the Customer

Enabling Success

  • Developing Customer Success Plans
  • Managing Stakeholders
  • Driving Utilization and Value
  • Monitoring Ongoing Customer Health (Health Index)
  • Expansion and Renewal Motions
  • Summary and Review

Case studies are used throughout the training to illustrate topics with concrete, relatable exercises.