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IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals (SPVC)

 

Chi dovrebbe partecipare

This basic course is for anyone who who implements or uses SmartCloud Control Desk for Service Desk and Service Catalog functions.

Prerequisiti

You should have:

  • IBM SmartCloud Control Desk 7.5 Foundations (SPVC) (TOS34) and basic skills with operating systems, database administration, IPv4 networking, and service desk concepts.

Product description

This course introduces you to the fundamental concepts of managing a Service Desk using IBM SmartCloud Control Desk. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to create and resolve service requests, incidents, and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

http://www.ibm.com/training/terms

E-Learning IBM E-Learning
Prezzo (IVA esclusa)
  • US$ 1.050,-

Subscription duration: 3 Giorni
Grace period: 1 years