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Supporting and Troubleshooting Windows 10 (MOC 10982)

Descrizione del Corso Schedulazione Contenuti del Corso
 

Chi dovrebbe partecipare

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Prerequisiti

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Obiettivi del Corso

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Contenuti del Corso

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Formazione in Aula
Modality: C

Durata 5 Giorni

Prezzo (IVA esclusa)
  • Italia: 1.600,- €
Date e prenotazione
E-Learning MOC on Demand
Modality: P
Prezzo (IVA esclusa)
  • Italia: 595,- €
E-Learning disponibile
 
Clicca sulla città per iscriverti Schedulazione
Europa
Italia
11.02. - 15.02.2019 Roma
13.05. - 17.05.2019 Milano
24.06. - 28.06.2019 Roma
16.09. - 20.09.2019 Milano
18.11. - 22.11.2019 Roma
09.12. - 13.12.2019 Milano
FLEX Training

Di seguito i corsi disponibili in modalità Flex.

17.12. - 21.12.2018 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
17.12. - 21.12.2018 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
14.01. - 18.01.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/Ljubljana
14.01. - 18.01.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
21.01. - 25.01.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
21.01. - 25.01.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
28.01. - 01.02.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
04.02. - 08.02.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
Svizzera
07.01. - 11.01.2019 Zürich
06.05. - 10.05.2019 Zürich
15.07. - 19.07.2019 Zürich
23.09. - 27.09.2019 Zürich
Francia
17.12. - 21.12.2018 Parigi
Germania
07.01. - 11.01.2019 Stuttgart
21.01. - 25.01.2019 Düsseldorf
04.02. - 08.02.2019 Monaco
18.02. - 22.02.2019 Francoforte
04.03. - 08.03.2019 Berlino
25.03. - 29.03.2019 Münster
08.04. - 12.04.2019 Amburgo
06.05. - 10.05.2019 Stuttgart
Regno Unito
17.12. - 21.12.2018 Birmingham
17.12. - 21.12.2018 London (Int Hse)
17.12. - 21.12.2018 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
17.12. - 21.12.2018 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
07.01. - 11.01.2019 Leeds
14.01. - 18.01.2019 Edinburgh
14.01. - 18.01.2019 Exeter
14.01. - 18.01.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
Slovenia
14.01. - 18.01.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/Ljubljana
04.03. - 08.03.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/Ljubljana
Latin America
Argentina
25.03. - 29.03.2019 Formazione online Fuso orario: America/Buenos_Aires Lingua Corso: Spagnolo
Brasile
28.01. - 01.02.2019 Formazione online Fuso orario: America/Sao_Paulo Lingua Corso: Portoghese
26.08. - 30.08.2019 Formazione online Fuso orario: America/Sao_Paulo Lingua Corso: Portoghese
Chile
23.09. - 27.09.2019 Formazione online Fuso orario: America/Santiago Lingua Corso: Spagnolo
Colombia
16.12. - 20.12.2019 Formazione online Fuso orario: America/Bogota Lingua Corso: Spagnolo
Costa Rica
28.01. - 01.02.2019 Formazione online Fuso orario: America/Costa_Rica Lingua Corso: Spagnolo
Messico
28.01. - 01.02.2019 Formazione online Fuso orario: America/Mexico_City Lingua Corso: Spagnolo
26.08. - 30.08.2019 Formazione online Fuso orario: America/Mexico_City Lingua Corso: Spagnolo
Peru
24.06. - 28.06.2019 Formazione online Fuso orario: America/Lima Lingua Corso: Spagnolo
Medio Oriente
Emirati Arabi
20.01. - 24.01.2019 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
14.07. - 18.07.2019 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
Qatar
14.07. - 18.07.2019 Doha Lingua Corso: Inglese
Africa
Egitto
23.12. - 27.12.2018 Cairo Lingua Corso: Inglese
20.01. - 24.01.2019 Cairo Lingua Corso: Inglese
14.07. - 18.07.2019 Cairo Lingua Corso: Inglese
Questo è un corso Online
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.
 

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