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Supporting and Troubleshooting Windows 10 (MOC 10982)

 

Chi dovrebbe partecipare

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Prerequisiti

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses !MS-20697-1 and !MS-20697-2

Obiettivi del Corso

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Contenuti del Corso

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Formazione in Aula

Durata 5 Giorni

Prezzo (IVA esclusa)
  • Italia: 1.600,- €
E-Learning MOC on Demand

Durata 90 Giorni

Prezzo (IVA esclusa)
  • Italia: 595,- €
E-Learning disponibile
 
Clicca sulla città per iscriverti Schedulazione
Europa
Italia
09.12. - 13.12.2019 Milano Erogazione garantita
17.02. - 21.02.2020 Roma
20.04. - 24.04.2020 Milano
22.06. - 26.06.2020 Roma
31.08. - 04.09.2020 Milano
19.10. - 23.10.2020 Roma
14.12. - 18.12.2020 Milano
FLEX Training

Di seguito i corsi disponibili in modalità Flex.

06.01. - 10.01.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
20.01. - 24.01.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
20.01. - 24.01.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
20.01. - 24.01.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
27.01. - 31.01.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
03.02. - 07.02.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
17.02. - 21.02.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
02.03. - 06.03.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
Svizzera
15.06. - 19.06.2020 Zürich
Francia
09.12. - 13.12.2019 Aix-en-Provence
16.12. - 20.12.2019 Parigi
03.02. - 07.02.2020 Lille
10.02. - 14.02.2020 Parigi
16.03. - 20.03.2020 Aix-en-Provence
23.03. - 27.03.2020 Lyon
23.03. - 27.03.2020 Nantes
23.03. - 27.03.2020 Rennes
Germania
13.01. - 17.01.2020 Münster
17.02. - 21.02.2020 Berlino Erogazione garantita
23.03. - 27.03.2020 Amburgo
04.05. - 08.05.2020 Stuttgart
08.06. - 12.06.2020 Berlino
20.07. - 24.07.2020 Düsseldorf
24.08. - 28.08.2020 Francoforte
28.09. - 02.10.2020 Münster
02.11. - 06.11.2020 Berlino
07.12. - 11.12.2020 Amburgo
Regno Unito
09.12. - 13.12.2019 London (Int Hse)
16.12. - 20.12.2019 Bristol
16.12. - 20.12.2019 Glasgow
16.12. - 20.12.2019 Londra
06.01. - 10.01.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
20.01. - 24.01.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
20.01. - 24.01.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
20.01. - 24.01.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.

North America
Stati Uniti
09.12. - 13.12.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: US/Pacific
Medio Oriente
Emirati Arabi
15.03. - 19.03.2020 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
20.09. - 24.09.2020 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
Africa
Egitto
17.05. - 21.05.2020 Cairo Lingua Corso: Inglese
15.11. - 19.11.2020 Cairo Lingua Corso: Inglese
Fast Lane garantirà il corso indipendentemente dal numero dei partecipanti
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.
 
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