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Supporting and Troubleshooting Windows 10 (MOC 10982)

 

Chi dovrebbe partecipare

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Prerequisiti

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses !MS-20697-1 and !MS-20697-2

Obiettivi del Corso

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Contenuti del Corso

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Online Training

Durata 5 Giorni

Prezzo (IVA esclusa)
  • 1.600,- €
Formazione in Aula

Durata 5 Giorni

Prezzo (IVA esclusa)
  • Italia: 1.600,- €

Schedulazione

Italiano
Fuso orario CET
14.12. ― 18.12.2020 Online Training Fuso orario: Central European Time (CET)
Guaranteed date:   Fast Lane garantirà il corso indipendentemente dal numero dei partecipanti
Instructor-led Online Training:   Questo è un corso Online
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.
Europa
Italia
08.02. ― 12.02.2021 Milano
03.05. ― 07.05.2021 Roma
19.07. ― 23.07.2021 Milano
15.11. ― 19.11.2021 Roma
FLEX & Online Training

Di seguito i corsi disponibili in modalità Flex.

07.12. ― 11.12.2020 London (Int Hse) Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
04.01. ― 08.01.2021 Birmingham Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
18.01. ― 22.01.2021 Manchester Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
15.02. ― 19.02.2021 London (Int Hse) Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
01.03. ― 05.03.2021 Birmingham Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
15.03. ― 19.03.2021 London (Int Hse) Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
Svizzera
07.12. ― 11.12.2020 Basel
07.12. ― 11.12.2020 Bern
07.12. ― 11.12.2020 Zürich Corso FLEX in lingua Tedesco
Fuso orario: Central European Time (CET)
Francia
02.11. ― 06.11.2020 Lille
16.11. ― 20.11.2020 Nantes
16.11. ― 20.11.2020 Parigi Corso FLEX in lingua Francese
Fuso orario: Central European Time (CET)
16.11. ― 20.11.2020 Rennes
23.11. ― 27.11.2020 Aix-en-Provence
30.11. ― 04.12.2020 Lyon
30.11. ― 04.12.2020 Toulouse
14.12. ― 18.12.2020 Parigi Corso FLEX in lingua Francese
Fuso orario: Central European Time (CET)
Austria
29.03. ― 31.03.2021 Wien (iTLS) Corso FLEX in lingua Tedesco
Fuso orario: Central European Summer Time (CEST)
3 Giorni
Germania
07.12. ― 11.12.2020 Amburgo Corso FLEX in lingua Tedesco
Fuso orario: Central European Time (CET)
04.01. ― 08.01.2021 Francoforte Corso FLEX in lingua Tedesco
Fuso orario: Central European Time (CET)
01.02. ― 05.02.2021 Stuttgart Corso FLEX in lingua Tedesco
Fuso orario: Central European Time (CET)
01.03. ― 05.03.2021 Düsseldorf Corso FLEX in lingua Tedesco
Fuso orario: Central European Time (CET)
12.04. ― 16.04.2021 Monaco Corso FLEX in lingua Tedesco
Fuso orario: Central European Summer Time (CEST)
03.05. ― 07.05.2021 Amburgo Corso FLEX in lingua Tedesco
Fuso orario: Central European Summer Time (CEST)
31.05. ― 04.06.2021 Berlino Corso FLEX in lingua Tedesco
Fuso orario: Central European Summer Time (CEST)
05.07. ― 09.07.2021 Münster
Regno Unito
09.11. ― 13.11.2020 London (Int Hse)
07.12. ― 11.12.2020 London (Int Hse) Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
04.01. ― 08.01.2021 Birmingham Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
18.01. ― 22.01.2021 Manchester Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
08.02. ― 12.02.2021 Bristol
15.02. ― 19.02.2021 London (Int Hse) Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
01.03. ― 05.03.2021 Birmingham Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
15.03. ― 19.03.2021 London (Int Hse) Corso FLEX in lingua Inglese
Fuso orario: Greenwich Mean Time (GMT)
24.05. ― 28.05.2021 London (Int Hse)
14.06. ― 18.06.2021 Birmingham Corso FLEX in lingua Inglese
Fuso orario: British Summer Time (BST)
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.