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Supporting and Troubleshooting Windows 10 (MOC 10982)

 

Chi dovrebbe partecipare

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Prerequisiti

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses !MS-20697-1 and !MS-20697-2

Obiettivi del Corso

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Contenuti del Corso

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Formazione in Aula

Durata 5 Giorni

Prezzo (IVA esclusa)
  • Italia: 1.600,- €
E-Learning MOC on Demand

Durata 90 Giorni

Prezzo (IVA esclusa)
  • Italia: 595,- €
E-Learning disponibile
 
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Europa
Italia
18.11. - 22.11.2019 Roma Erogazione garantita
09.12. - 13.12.2019 Milano
17.02. - 21.02.2020 Roma
20.04. - 24.04.2020 Milano
22.06. - 26.06.2020 Roma
31.08. - 04.09.2020 Milano
19.10. - 23.10.2020 Roma
14.12. - 18.12.2020 Milano
FLEX Training

Di seguito i corsi disponibili in modalità Flex.

21.10. - 25.10.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
28.10. - 01.11.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
04.11. - 08.11.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
04.11. - 08.11.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
18.11. - 22.11.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
18.11. - 22.11.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
25.11. - 29.11.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
02.12. - 06.12.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
Svizzera
15.06. - 19.06.2020 Zürich
Francia
21.10. - 25.10.2019 Bordeaux
04.11. - 08.11.2019 Lille
04.11. - 08.11.2019 Toulouse
18.11. - 22.11.2019 Parigi
18.11. - 22.11.2019 Strasbourg
25.11. - 29.11.2019 Nantes
25.11. - 29.11.2019 Rennes
02.12. - 06.12.2019 Lyon
09.12. - 13.12.2019 Aix-en-Provence
16.12. - 20.12.2019 Parigi
Austria
27.04. - 29.04.2020 Wien (iTLS) 3 Giorni
03.08. - 05.08.2020 Wien (iTLS) 3 Giorni
09.12. - 11.12.2020 Wien (iTLS) 3 Giorni
Germania
04.11. - 08.11.2019 Berlino Erogazione garantita
18.11. - 22.11.2019 Münster
02.12. - 06.12.2019 Francoforte
13.01. - 17.01.2020 Münster
17.02. - 21.02.2020 Berlino
23.03. - 27.03.2020 Amburgo
04.05. - 08.05.2020 Stuttgart
08.06. - 12.06.2020 Berlino
Regno Unito
21.10. - 25.10.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
28.10. - 01.11.2019 Manchester
28.10. - 01.11.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
04.11. - 08.11.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
04.11. - 08.11.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
11.11. - 15.11.2019 London (Int Hse)
18.11. - 22.11.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
18.11. - 22.11.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
Polonia
21.10. - 25.10.2019 Varsavia Prezzo speciale disponibile Erogazione garantita
18.11. - 22.11.2019 Varsavia

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North America
Stati Uniti
21.10. - 25.10.2019 FLEX training Corso FLEX in lingua Inglese
Fuso orario: US/Pacific
Latin America
Colombia
16.12. - 20.12.2019 Formazione online Fuso orario: America/Bogota Lingua Corso: Spagnolo
Medio Oriente
Emirati Arabi
15.03. - 19.03.2020 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
20.09. - 24.09.2020 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
Africa
Egitto
17.05. - 21.05.2020 Cairo Lingua Corso: Inglese
15.11. - 19.11.2020 Cairo Lingua Corso: Inglese
Fast Lane garantirà il corso indipendentemente dal numero dei partecipanti
Questo è un corso Online
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.