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Supporting and Troubleshooting Windows 10 (MOC 10982)

Descrizione del Corso Schedulazione Contenuti del Corso
 

Chi dovrebbe partecipare

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Prerequisiti

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Obiettivi del Corso

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Contenuti del Corso

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Formazione in Aula

Durata 5 Giorni

Prezzo (IVA esclusa)
  • Italia: 1.600,- €
Date e prenotazione
E-Learning MOC on Demand

Durata 90 Giorni

Prezzo (IVA esclusa)
  • Italia: 595,- €
E-Learning disponibile
 
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Europa
Italia
16.09. - 20.09.2019 Milano
18.11. - 22.11.2019 Roma
09.12. - 13.12.2019 Milano
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15.07. - 19.07.2019 Zürich
23.09. - 27.09.2019 Zürich
Francia
24.06. - 28.06.2019 Aix-en-Provence
24.06. - 28.06.2019 Bordeaux
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01.07. - 05.07.2019 Lyon
01.07. - 05.07.2019 Nantes
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15.07. - 19.07.2019 Münster
29.07. - 02.08.2019 Berlino
12.08. - 16.08.2019 Amburgo
26.08. - 30.08.2019 Stuttgart
09.09. - 13.09.2019 Düsseldorf
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04.11. - 08.11.2019 Berlino
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01.07. - 05.07.2019 Reading
08.07. - 12.07.2019 FLEX training Corso FLEX in lingua Inglese
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North America
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17.06. - 21.06.2019 Formazione online Fuso orario: US/Pacific Lingua Corso: Inglese Erogazione garantita
24.06. - 28.06.2019 Formazione online Fuso orario: US/Central Lingua Corso: Inglese
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Latin America
Brasile
26.08. - 30.08.2019 Formazione online Fuso orario: America/Sao_Paulo Lingua Corso: Portoghese
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23.09. - 27.09.2019 Formazione online Fuso orario: America/Santiago Lingua Corso: Spagnolo
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16.12. - 20.12.2019 Formazione online Fuso orario: America/Bogota Lingua Corso: Spagnolo
Messico
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Emirati Arabi
14.07. - 18.07.2019 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
Africa
Egitto
14.07. - 18.07.2019 Cairo Lingua Corso: Inglese
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Questo è un corso Online
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.
 

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