Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)


Chi dovrebbe partecipare

  • Channel Partner/Reseller
  • Customer
  • Employee


It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Obiettivi del Corso

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite•
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system

Contenuti del Corso

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance
Formazione in Aula

Durata 5 Giorni

Prezzo (IVA esclusa)
  • Italia: 2.990,- €
  • Cisco Learning Credits: 36 CLC
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Per informazioni scrivere a info@flane.it

FLEX Training

Di seguito i corsi disponibili in modalità Flex.

17.08. - 21.08.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
29.06. - 03.07.2020 Zürich
11.05. - 15.05.2020 Parigi
16.03. - 20.03.2020 Wien (iTLS)
07.09. - 11.09.2020 Wien (iTLS)
09.03. - 13.03.2020 Amburgo
30.03. - 03.04.2020 Berlino
11.05. - 15.05.2020 Düsseldorf
15.06. - 19.06.2020 Francoforte
29.06. - 03.07.2020 Monaco
03.08. - 07.08.2020 Münster
31.08. - 04.09.2020 Amburgo
05.10. - 09.10.2020 Berlino
09.11. - 13.11.2020 Düsseldorf
07.12. - 11.12.2020 Francoforte
Regno Unito
30.03. - 03.04.2020 Manchester
08.06. - 12.06.2020 London (Int Hse)
17.08. - 21.08.2020 FLEX training Corso FLEX in lingua Inglese
Fuso orario: Europe/London

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.

Medio Oriente
Emirati Arabi
12.04. - 16.04.2020 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
11.10. - 15.10.2020 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
31.05. - 04.06.2020 Cairo Lingua Corso: Inglese
29.11. - 03.12.2020 Cairo Lingua Corso: Inglese
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.