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Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

 

Chi dovrebbe partecipare

  • Channel Partner/Reseller
  • Customer
  • Employee

Prerequisiti

It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Obiettivi del Corso

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite•
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system

Contenuti del Corso

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance
Online Training

Durata 5 Giorni

Formazione in Aula

Durata 5 Giorni

Prezzo (IVA esclusa)
  • Italia: 2.990,- €
  • Cisco Learning Credits: 40 CLC

Schedulazione

Inglese
1 ora spostamento del fuso orario
11.01. ― 15.01.2021 Online Training Fuso orario: Greenwich Mean Time (GMT)
01.03. ― 05.03.2021 Online Training Fuso orario: Greenwich Mean Time (GMT)
07.06. ― 11.06.2021 Online Training Corso FLEX in lingua Inglese
Fuso orario: British Summer Time (BST)
2 ore spostamento del fuso orario
27.06. ― 01.07.2021 Online Training Corso FLEX in lingua Inglese
Fuso orario: UTC+4
3 ore spostamento del fuso orario
19.12. ― 23.12.2021 Online Training Corso FLEX in lingua Inglese
Fuso orario: UTC+4
Instructor-led Online Training:   Questo è un corso Online
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.
Europa
Italia
08.02. ― 12.02.2021 Roma
24.05. ― 28.05.2021 Milano
26.07. ― 30.07.2021 Roma
15.11. ― 19.11.2021 Milano
Svizzera
07.12. ― 11.12.2020 Zürich
Germania
07.12. ― 11.12.2020 Francoforte
Spagna
22.02. ― 26.02.2021 Madrid Corso FLEX in lingua Spagnolo
Fuso orario: Central European Time (CET)
16.08. ― 20.08.2021 Madrid Corso FLEX in lingua Spagnolo
Fuso orario: Central European Summer Time (CEST)
Regno Unito
07.06. ― 11.06.2021 London (Int Hse) Corso FLEX in lingua Inglese
Fuso orario: British Summer Time (BST)
Croatia
16.11. ― 20.11.2020 Zagreb Lingua Corso: Inglese
Portogallo
22.02. ― 26.02.2021 Lisbona Corso FLEX in lingua Português
Fuso orario: Western European Time (WET)
16.08. ― 20.08.2021 Lisbona Corso FLEX in lingua Português
Fuso orario: Western European Summer Time (WEST)
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.