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Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

 

Chi dovrebbe partecipare

  • Channel Partner/Reseller
  • Customer
  • Employee

Prerequisiti

It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Obiettivi del Corso

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite•
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system

Contenuti del Corso

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance
Online Training

Durata 5 Giorni

Prezzo (IVA esclusa)
  • 2.990,- €
  • Cisco Learning Credits: 40 CLC
Formazione in Aula

Durata 5 Giorni

Prezzo (IVA esclusa)
  • Italia: 2.990,- €
  • Cisco Learning Credits: 40 CLC

Schedulazione

Inglese
1 ora spostamento del fuso orario
Online Training Fuso orario: Greenwich Mean Time (GMT)
Online Training Fuso orario: British Summer Time (BST)
Online Training Corso FLEX in lingua Inglese
Fuso orario: British Summer Time (BST)
Online Training Corso FLEX in lingua Inglese
Fuso orario: British Summer Time (BST)
2 ore spostamento del fuso orario
Online Training Corso FLEX in lingua Inglese
Fuso orario: Gulf Standard Time (GST)
3 ore spostamento del fuso orario
Online Training Corso FLEX in lingua Inglese
Fuso orario: Gulf Standard Time (GST)
Instructor-led Online Training:   Questo è un corso Online
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.
Europa
Italia
Milano
Roma
Milano
Germania
Amburgo
Monaco
Francoforte
Spagna
Madrid Corso FLEX in lingua Spagnolo
Fuso orario: Central European Time (CET)
Madrid Corso FLEX in lingua Spagnolo
Fuso orario: Central European Summer Time (CEST)
Regno Unito
London (Int Hse) Corso FLEX in lingua Inglese
Fuso orario: British Summer Time (BST)
London (Int Hse) Corso FLEX in lingua Inglese
Fuso orario: British Summer Time (BST)
Portogallo
Lisbona Corso FLEX in lingua Português
Fuso orario: Western European Time (WET)
Lisbona Corso FLEX in lingua Português
Fuso orario: Western European Summer Time (WEST)
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.