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Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

 

Chi dovrebbe partecipare

  • Channel Partner/Reseller
  • Customer
  • Employee

Prerequisiti

It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Obiettivi del Corso

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite•
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system

Contenuti del Corso

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance
Formazione in Aula

Durata 5 Giorni

Prezzo (IVA esclusa)
  • Italia: 2.990,- €
  • Cisco Learning Credits: 40 CLC
 
Clicca sulla città per iscriverti Schedulazione
Europa
Italia

Per informazioni scrivere a info@flane.it

FLEX & Online Training

Di seguito i corsi disponibili in modalità Flex.

11.05. ― 15.05.2020 Online Training Fuso orario: Europe/Vilnius Lingua Corso: Inglese
31.05. ― 04.06.2020 Online Training Fuso orario: Africa/Cairo Lingua Corso: Inglese
08.06. ― 12.06.2020 Online Training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
08.06. ― 12.06.2020 Online Training Fuso orario: Europe/London Lingua Corso: Inglese
17.08. ― 21.08.2020 Online Training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
Svizzera
29.06. ― 03.07.2020 Online Training Fuso orario: Europe/Zurich Lingua Corso: Tedesco
Francia
11.05. ― 15.05.2020 Online Training Fuso orario: Europe/Paris Lingua Corso: Francese
Austria
07.09. ― 11.09.2020 Wien (iTLS)
Germania
11.05. ― 15.05.2020 Online Training Fuso orario: Europe/Berlin Lingua Corso: Tedesco
15.06. ― 19.06.2020 Online Training Fuso orario: Europe/Berlin Lingua Corso: Tedesco
29.06. ― 03.07.2020 Online Training Fuso orario: Europe/Berlin Lingua Corso: Tedesco
03.08. ― 07.08.2020 Münster
31.08. ― 04.09.2020 Amburgo
05.10. ― 09.10.2020 Berlino
09.11. ― 13.11.2020 Düsseldorf
07.12. ― 11.12.2020 Francoforte
Regno Unito
08.06. ― 12.06.2020 Online Training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
08.06. ― 12.06.2020 Online Training Fuso orario: Europe/London Lingua Corso: Inglese
17.08. ― 21.08.2020 Online Training Corso FLEX in lingua Inglese
Fuso orario: Europe/London
Croatia
16.11. ― 20.11.2020 Zagreb Lingua Corso: Inglese
Lituania
11.05. ― 15.05.2020 Online Training Fuso orario: Europe/Vilnius Lingua Corso: Inglese

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.

Questo è un corso Online
Questo è un corso FLEX, erogato sia in aula che in remoto, contemporaneamente.