Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

 

Chi dovrebbe partecipare

  • Channel Partner/Reseller
  • Customer
  • Employee

Prerequisiti

It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Obiettivi del Corso

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite•
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system

Contenuti del Corso

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance
Formazione in Aula

Durata 5 Giorni

Prezzo (IVA esclusa)
  • Italia: 2.890,- €
  • Cisco Learning Credits: 36 CLC
 
Clicca sulla città per iscriverti Schedulazione
Europa
Italia
30.09. - 04.10.2019 Milano
21.10. - 25.10.2019 Roma
Svizzera
13.01. - 17.01.2020 Zürich
29.06. - 03.07.2020 Zürich
Francia
14.10. - 18.10.2019 Parigi
11.05. - 15.05.2020 Parigi
Austria
16.03. - 20.03.2020 Wien (iTLS)
07.09. - 11.09.2020 Wien (iTLS)
Germania
07.10. - 11.10.2019 Berlino
11.11. - 15.11.2019 Düsseldorf
09.12. - 13.12.2019 Francoforte
13.01. - 17.01.2020 Stuttgart
03.02. - 07.02.2020 Münster
09.03. - 13.03.2020 Amburgo
30.03. - 03.04.2020 Berlino
11.05. - 15.05.2020 Düsseldorf
Regno Unito
23.09. - 27.09.2019 London (Int Hse)
25.11. - 29.11.2019 London (Int Hse)
10.02. - 14.02.2020 London (Int Hse)
30.03. - 03.04.2020 Manchester
08.06. - 12.06.2020 London (Int Hse)
Serbia
16.09. - 20.09.2019 Belgrado Lingua Corso: Inglese
Slovenia
25.11. - 29.11.2019 Ljubljana Lingua Corso: Inglese
North America
Stati Uniti
16.09. - 20.09.2019 Overland Park
16.09. - 20.09.2019 Formazione online Fuso orario: US/Central Lingua Corso: Inglese
11.11. - 15.11.2019 Herdon, VA
11.11. - 15.11.2019 Formazione online Fuso orario: US/Central Lingua Corso: Inglese
11.11. - 15.11.2019 Formazione online Fuso orario: US/Eastern Lingua Corso: Inglese
Medio Oriente
Emirati Arabi
08.09. - 12.09.2019 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
Africa
Egitto
08.09. - 12.09.2019 Cairo Lingua Corso: Inglese
Questo è un corso Online
 

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