Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

Descrizione del Corso Schedulazione
 

Chi dovrebbe partecipare

  • Channel Partner/Reseller
  • Customer
  • Employee

Prerequisiti

It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Obiettivi del Corso

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite•
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system

Contenuti del Corso

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance
Formazione in Aula
Modality: C

Durata 5 Giorni

Prezzo (IVA esclusa)
  • Italia: 2.890,- €
  • Cisco Learning Credits: 36 CLC
Date e prenotazione
 
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Europa
Italia
25.02. - 01.03.2019 Milano
24.06. - 28.06.2019 Roma
30.09. - 04.10.2019 Milano
21.10. - 25.10.2019 Roma
Francia
21.01. - 25.01.2019 Parigi
03.06. - 07.06.2019 Parigi
14.10. - 18.10.2019 Parigi
Germania
17.12. - 21.12.2018 Amburgo Erogazione garantita
07.01. - 11.01.2019 Stuttgart
04.02. - 08.02.2019 Münster
11.03. - 15.03.2019 Amburgo
08.04. - 12.04.2019 Berlino
13.05. - 17.05.2019 Düsseldorf
11.06. - 14.06.2019 Francoforte 4 Giorni
01.07. - 05.07.2019 Monaco
Spagna
07.01. - 11.01.2019 Madrid
01.07. - 05.07.2019 Madrid
Regno Unito
04.02. - 08.02.2019 Manchester
04.03. - 08.03.2019 London (Int Hse)
17.06. - 21.06.2019 London (Int Hse)
Bulgaria
18.03. - 22.03.2019 Sofia Lingua Corso: Inglese
Portogallo
14.01. - 18.01.2019 Lisbona
08.07. - 12.07.2019 Lisbona
Repubblica Ceca
24.06. - 28.06.2019 Praga Lingua Corso: Inglese
Serbia
16.09. - 20.09.2019 Belgrado Lingua Corso: Inglese
Slovakia
21.01. - 25.01.2019 Bratislava
Slovenia
25.11. - 29.11.2019 Ljubljana Lingua Corso: Inglese
North America
Stati Uniti
17.12. - 21.12.2018 Herndon
17.12. - 21.12.2018 Formazione online Fuso orario: US/Eastern Lingua Corso: Inglese
Medio Oriente
Emirati Arabi
16.12. - 20.12.2018 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
17.03. - 21.03.2019 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
08.09. - 12.09.2019 Dubai Lingua Corso: Inglese This course is being delivered by iTLS.
Qatar
24.03. - 28.03.2019 Doha Lingua Corso: Inglese
Africa
Egitto
17.03. - 21.03.2019 Cairo Lingua Corso: Inglese
08.09. - 12.09.2019 Cairo Lingua Corso: Inglese
Fast Lane garantirà il corso indipendentemente dal numero dei partecipanti
Questo è un corso Online
 

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