Contenuti dettagliati del Corso
Best Practice
- Definizione e panoramica generale
- Definizioni, obiettivi e fonti Il concetto di qualità Il modello PDCA
ITIL® - Information Technology Infrastructure Library
- Le pubblicazioni ITIL
- Le quattro P (persone, partner, prodotti, processi)
- Adotta e adatta
- Service Delivery
- Service Level Management Financial Management Availability Management Capacity Management Continuity Management Service Support
- Service Desk Incident Management Problem Management Configuration Management Change Management Release Management
COBIT®
- Il modello generale
- Plan and Organize Acquire and Implement Deliver and Support Monitor and Evaluate
La serie ISO 27000
- Introduzione alla serie
- ISO/IEC 27000: Principles and vocabulary
- ISO/IEC 27001: Information security management system - Requirements
- ISO/IEC 27002: Code of practice for information security management
- ISO/IEC 27003: ISMS Implementation guidance
- ISO/IEC 27004: Information security management metrics and measurement
- ISO/IEC 27005: ISMS Risk management
- Introduzione all'Information Security Management
- Il modello PDCA dell’ISMS
- La Security Policy
- Organizational Security
- Asset Classification and Control
- Personnel Security
- Physical and Environment Security
- Communications and Operations Management
- Access Control
- Systems Development and Maintenance
- Business Continuity Management
- Compliance