Windows 7, Enterprise Desktop Support Technician (50331D)

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers.

A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

After completing this course, students will be able to:[br]
• Identify and Resolve Desktop Application Issues
• Identify the Cause of and Resolve Networking Issues
• Manage and Maintain Systems That Run Windows 7
• Support Mobile Users
• Identify the Cause of and Resolve Security Issues

• Module 1: Identify and Resolve New Software Installation Issues
• Module 2: Resolve Software Configuration Issues
• Module 3: Resolve Software Failure
• Module 4: Identify and Resolve Logon Issues
• Module 5: Identify and Resolve Network Connectivity Issues
• Module 6: Identify and Resolve Name Resolution Issues
• Module 7: Identify and Resolve Network Printer Issues
• Module 8: Identify and Resolve Performance Issues
• Module 9: Identify and Resolve Hardware Failure Issues
• Module 10: Identify and Resolve Wireless Connectivity Issues
• Module 11: Identify and Resolve Remote Access Issues
• Module 12: Manage File Synchronization
• Module 13: Identify and Resolve Internet Explorer Security Issues
• Module 14: Identify and Resolve Firewall Issues
• Module 15: Identify and Resolve Issues Due To Malicious Software
• Module 16: Identify and Resolve Encryption Issues
• Module 17: Identify and Resolve Software Update Issues